FAQ

I have previously made purchases in the app with my iTunes account but am being asked to pay again?

Please launch the app and go to Options > Restore Purchases and tap the option relating to iTunes purchases. 

 

I have a subscription from the publisher and think I should have digital access - can I use this with the app?

Please contact eMagazines by sending an email to support@emagazines.com. Our team can work with the publisher to setup digital access outside of the app.

 

The app is crashing for me (or I have another technical problem)?

Please go to Options > Contact Us within the app and provide further details of your problem. If you do not have access to the app please contact appsupport@emagazines.com

 

How do I cancel an in-app subscription?

Instructions to cancel a subscription bought through the App Store or Google Play store can be found below:

Apple - https://support.apple.com/en-gb/HT202039

Google Play - https://support.google.com/googleplay/answer/7018481?hl=en&ref_topic=1689236